![]() It is therefore not possible to predict exactly in which direction the last run will be made because this depends on the performance of the service throughout the day. Journey times may vary, but they are still around 7’30”, while the frequency of runs changes depending on the time of day and the crowding on the quayside. The midnight hour is in fact the time at which all activities must cease, as stipulated in the service authorisation, not the guaranteed departure time of the last run in each direction. to midnight.Ĭonsidering the average journey time, to be reasonably sure of catching the last run in the direction of your interest it is advisable to be at the platform no later than 23:45. The Marconi Express is a connecting service between the airport and Bologna Central station, with an intermediate stop at Lazzaretto. Marconi Express recommends in any case – whenever possible – to plan the transfer with a certain safety margin. A refund of the Marconi Express ticket will be granted in case of suspension of the service if the substitute shuttle bus service is not activated within 30 minutes. I HAVE MISSED MY FLIGHT/TRAIN AND I REQUEST A REFUND OF THE TICKET AND COMPENSATION FOR THE MISSED FLIGHT/TRAINĪs tickets are not date and time locked, Marconi Express does not compensate for different choices made by the user nor for missed connections.I HAD TO TAKE A TAXI AND NOW I ASK FOR A REFUND.The Marconi Express ticket remains valid in any case and it is up to the user to choose whether to use it for the substitute service or to keep it for a later occasion. They are not, therefore, tickets with an assigned seat that require the journey to take place on a specific date and time. Tickets for the Marconi Express service are open-date tickets, valid for 12 months from purchase. In any case, the substitute shuttle bus service is promptly activated and in each station a specific fixed signposting summarises the modalities of the service and rules for its use. As soon as possible it is also signalled at the stations and in the monitors: these latter notifications require more time and are limited to cases in which the suspension is expected to be of a certain duration. In the event of a service interruption, the information is promptly reported on the Marconi Express website with a special banner. In case the outcome of the verification shows that the ticket was sent to you but never arrived due to a data entry error or due to a cause beyond our systems’ control, a refund will not be granted.If the outcome of the verification shows a problem with the the sending of the title, we will grant you a refund for the title (follow the procedure at the following link).If you are not able to verify this, you can send us a communication at this link, including the FLEX ticket number if you have it, or any other useful information for verification purposes (including a screenshot of the purchase transaction if you have it). We also ask you to check that the e-mail address you entered during the purchase process is correct. In case you have not received the ticket purchased online, please check that it has not ended up in “Spam”.If you opt for a refund, follow the procedure at this link Remember that the ticket remains usable within one year of purchase, so you can opt for a refund as well as re-use. ![]() If the ticket purchased online is sent to you after the first half hour of purchase, a refund is possible.If you have purchased another ticket in the meantime, the second ticket can be used within one year after purchase. If the ticket purchased online is sent to you within half an hour, there is no possibility of a refund. ![]() ![]() Sometimes the e-mail may end up in the “Spam” folder, so please check it. In such cases, however, the ticket should be sent no later than half an hour after purchase. The Flex ticket is generally sent instantly, but there may be times of heavy traffic when the system takes longer than usual to send the e-mail.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |